AMICE Congress:
THE ART OF MUTUALITY
03-04 June 2024
PEOPLE. PURPOSE. POTENTIAL.
OUR PROGRAMME
Tuesday 04 June 2024
REGISTRATION & INFORMATION
Hall II, Palacio Euskalduna
WELCOMING REMARKS
SESSION III | SUSTAINABILITY, COLLABORATION AND INNOVATION: UNLOCKING POTENTIAL
KEYNOTE
Setting the stage for green investment
The insurance industry is Europe’s largest institutional investor and provides stable, long-term funding for both governments and business. With over €10trn (or circa €9.5trn) of assets, the European insurance sector has emerged as leading green investor in recent years. To fully capitalise on this investment potential, insurers need the right regulatory environment. How does the mutual/cooperative insurance sector:
- ensure unnecessary regulatory barriers are removed to fully capitalise on green investment potential?
- support economic growth and tackle climate change?
- meet the EU commitment to becoming carbon neutral by 2050?
PANEL DISCUSSION
Sustainability, collaboration and innovation: unlocking potential
Mutual/cooperative insurers have been leading the industry on sustainability initiatives in recent years. At the same time, Europe has been leading the world in terms of legislation designed to take sustainability to a genuinely impactful level, encouraging innovative and transparent approaches while identifying and constructing standards to eliminate negative impacts such as greenwashing.
The panel will discuss:
- What is the insurance industry’s responsibility for creating a sustainable future for wider society?
- The relationship between policymakers and the industry for workable and accountable solutions
- Is there a deeper role for mutual/cooperative insurers?
- How workable is the European legislative programme, and does it deliver on its objectives, does it stifle innovation
Q&A: open discussion
BREAK
Hall II, Palacio Euskalduna
SESSION IV | DIGITALISATION FOR PEOPLE, PLANET AND PROSPERITY
FIRESIDE CHAT
View from the top
What are the views of one of the leading Spanish insurance personalities on how digitalisation is shaping the policyholder base, the risks and opportunities to insurers, and the future of the sector.
PLENARY
The Age of AI: trends, observations and predictions
- AI – friend or foe?
- How is AI redefining the future of insurance?
- Revolutionising the customer experience through AI
SESSION V | PURPOSE IN ACTION: CASE STUDIES
CASE STUDY
Focus on the policyholder
CASE STUDY
Claims evolution
CASE STUDY
Partnerships: Risk reduction through mitigation
CASE STUDY
Employer Branding
A positive employment experience and an employer's reputation as a great place to work are closely aligned with the principles and purpose of mutuality.
LUNCH BREAK
Hall II, Palacio Euskalduna
SESSION VI | FUTURE TRENDS: REIMAGINING RISK AND RELATIONSHIPS
CEO ROUNDTABLE
Reimagining risk and relationships
Are we on the brink of a step change in insurance and risk management? Relationships are ever more important as customers move from transactional to partnerships. How are mutual/cooperative insurers responding and anticipating the future requirements and expectations of their customer bases?
The panel will discuss:
- What are the anticipated evolutions on the risk horizon?
- How are their organisations adapting and innovating to be future-proof?
- How does the mutual/cooperative insurance sector need to adapt its relationship with policyholders and respond to rapidly evolving policyholder expectations?
Q&A; open discussion