OUR PROGRAMME

Tuesday 04 June 2024

 
REGISTRATION & INFORMATION
08:30-14:00
Hall II, Palacio Euskalduna
09:00-09:15
WELCOMING REMARKS

Mark Geoghegan, Editor, The Voice of Insurance, Congress Moderator

 
SESSION III | SUSTAINABILITY, COLLABORATION AND INNOVATION: UNLOCKING POTENTIAL
 
KEYNOTE
09:15-09:45
Setting the stage for green investment

Professor Rosemary Addis, Managing Partner, Mondiale Impact

The insurance industry is Europe’s largest institutional investor and provides stable, long-term funding for both governments and business. With over €10trn (or circa €9.5trn) of assets, the European insurance sector has emerged as leading green investor in recent years. To fully capitalise on this investment potential, insurers need the right regulatory environment. How does the mutual/cooperative insurance sector:

  • ensure unnecessary regulatory barriers are removed to fully capitalise on green investment potential?
  • support economic growth and tackle climate change?
  • meet the EU commitment to becoming carbon neutral by 2050?
 
PANEL DISCUSSION
09:45-10:30
Sustainability, collaboration and innovation: unlocking potential

Chair: Butch Bacani, Director, the UN Principles for Sustainable Insurance (PSI)
Panellists:
Philipp Bäcker, Head of Sustainability, R+V
Jean Pierre Grimaud
, CEO, OFI Invest
Eeva Salmenpohja, Senior Vice President, Group Sustainability and Communications, LocalTapiola Group

Mutual/cooperative insurers have been leading the industry on sustainability initiatives in recent years. At the same time, Europe has been leading the world in terms of legislation designed to take sustainability to a genuinely impactful level, encouraging innovative and transparent approaches while identifying and constructing standards to eliminate negative impacts such as greenwashing. The panel will discuss:

  • What is the insurance industry’s responsibility for creating a sustainable future for wider society?
  • The relationship between policymakers and the industry for workable and accountable solutions
  • Is there a deeper role for mutual/cooperative insurers?
  • How workable is the European legislative programme, and does it deliver on its objectives, does it stifle innovation

Q&A: open discussion

10:30-11:00
BREAK

Hall II, Palacio Euskalduna

 
SESSION IV | DIGITALISATION FOR PEOPLE, PLANET AND PROSPERITY
 
PENARY
11:00-11:30
The importance of the mutual message

Ben Telfer, Senior Vice-President, Membership, ICMIF

Communicating the benefits of a modern mutual.

 
PLENARY
11:30-12:00
The Age of AI: trends, observations and predictions

Nerea Luis, Co-founder, T3chFest and Artificial Intelligence Engineer, Sngular

  • AI – friend or foe?
  • How is AI redefining the future of insurance?
  • Revolutionising the customer experience through AI
 
SESSION V | PURPOSE IN ACTION: CASE STUDIES
 
CASE STUDY
12:00-12:15
Addressing the notion of trust around ChatGPT in the high-stakes use case of insurance

Prof. Martin Mullins Co-Lead, Emerging Risk Group, Kemmy Business School, University of Limerick
Juliane Ressel, PhD student and research assistant, University of Limerick and TH Köln

Trust is a key component in the relationship between insurers and their policyholders. There is extensive public debate about the risks in the use of ChatGPT and similar models, yet it is likely that insurers will increasingly use these tools across a range of their activities. This case study spotlights research work on adopting good AI governance to ensure that trust is retained.

 
CASE STUDY
12:15-12:30
Consorcio de Compensación de Seguros (CCS): developing a National pool

Javier Gomez, Head of Non-Life Product Management & Reinsurance, Seguros Lagun Aro

CCS (the Insurance Compensation Consortium) is a compulsory Government catastrophic risk insurance in Spain. Javier Gomez explains how this unique institution shoulders the burden for everything excluded by insurance, and explores the building blocks to developing a National pool.

 
CASE STUDY
12:30-12:45
The goal of net-zero

Butch Bacani, Director, the UN Principles for Sustainable Insurance (PSI)

 
CASE STUDY
12:45-13:00
Overview of UNI europa and AMICE European project on workplace safety

Amel Djemaïl, Equal Opportunties Director, UNI europa

13:00-14:00
LUNCH BREAK

Hall II, Palacio Euskalduna

 
SESSION VI | FUTURE TRENDS: REIMAGINING RISK AND RELATIONSHIPS
 
CEO ROUNDTABLE
14:00-15:00
Reimagining risk and relationships

Chair: Mark Geoghegan, Editor, The Voice of Insurance
Panellists:
Susanne Bäsk, CEO, Länsförsäkringar Skåne
Grzegorz Buczkowski, CEO, Saltus TUW
Jorge Vázquez Morenés, Director, Mutua Madrileña
Pablo Mongelos, Managing Director, Seguros Lagun Aro
Ana Vicente, CEO, Mutua Pescadores

Are we on the brink of a step change in insurance and risk management? Relationships are ever more important as customers move from transactional to partnerships. How are mutual/cooperative insurers responding and anticipating the future requirements and expectations of their customer bases? The panel will discuss:

  • What are the anticipated evolutions on the risk horizon?
  • How are their organisations adapting and innovating to be future-proof?
  • How does the mutual/cooperative insurance sector need to adapt its relationship with policyholders and respond to rapidly evolving policyholder expectations?

Q&A; open discussion

 
CLOSING KEYNOTE
15:00-15:30
Connecting the customer experience with the employee experience

Sergi Corbeto, CEO of Mind the Gap and professor at ESADE Business School

 
CLOSING OF THE CONGRESS
15:30-15:45
Invitation to the AMICE Congress 2026

Sarah Goddard, Secretary General, AMICE
John Kearns, CEO, IPB Insurance

 
EXCURSION
16:00-17:45
Bilbao River Tour

Embark: Museo Maritimo dock
Disembark: Town Hall bridge, Plaza Pío Baroja