The insurance industry is Europe’s largest institutional investor and provides stable, long-term funding for both governments and business. With over €10trn (or circa €9.5trn) of assets, the European insurance sector has emerged as leading green investor in recent years. To fully capitalise on this investment potential, insurers need the right regulatory environment. How does the mutual/cooperative insurance sector:

• ensure unnecessary regulatory barriers are removed to fully capitalise on green investment potential?
• support economic growth and tackle climate change?
• meet the EU commitment to becoming carbon neutral by 2050?

Mutual/cooperative insurers have been leading the industry on sustainability initiatives in recent years. At the same time, Europe has been leading the world in terms of legislation designed to take sustainability to a genuinely impactful level, encouraging innovative and transparent approaches while identifying and constructing standards to eliminate negative impacts such as greenwashing. The panel will discuss:

• What is the insurance industry’s responsibility for creating a sustainable future for wider society?
• The relationship between policymakers and the industry for workable and accountable solutions
• Is there a deeper role for mutual/cooperative insurers?
• How workable is the European legislative programme, and does it deliver on its objectives, does it stifle innovation

Q&A: open discussion

Communicating the benefits of a modern mutual.

• AI – friend or foe?
• How is AI redefining the future of insurance?
• Revolutionising the customer experience through AI

Trust is a key component in the relationship between insurers and their policyholders. There is extensive public debate about the risks in the use of ChatGPT and similar models, yet it is likely that insurers will increasingly use these tools across a range of their activities. This case study spotlights research work on adopting good AI governance to ensure that trust is retained.

CCS (the Insurance Compensation Consortium) is a compulsory Government catastrophic risk insurance in Spain. Javier Gomez explains how this unique institution shoulders the burden for everything excluded by insurance, and explores the building blocks to developing a National pool.

Are we on the brink of a step change in insurance and risk management? Relationships are ever more important as customers move from transactional to partnerships. How are mutual/cooperative insurers responding and anticipating the future requirements and expectations of their customer bases? The panel will discuss:

• What are the anticipated evolutions on the risk horizon?
• How are their organisations adapting and innovating to be future-proof?
• How does the mutual/cooperative insurance sector need to adapt its relationship with policyholders and respond to rapidly evolving policyholder expectations?

Q&A; open discussion