You may download the Euskalduna's accessibility guide here.


The AMICE Congress App is available to registered attendees for all event information.


Your personal name badge is your entrance pass to all AMICE Congress sessions and activities. Please remember to wear this badge at all times during the Congress and the social activities to ensure your admission.


The dress code will be ‘smart business attire’ throughout the Congress with the exception of the Welcome Reception which will be business casual and the Gala Dinner where the dress code will be cocktail attire (lounge or dinner suit for men and cocktail dress/smart evening attire for ladies).

As all conference venues are within approximately 20 minutes’ walk of each other, we recommend that you bring comfortable shoes.


The Congress organisers cannot accept liability for personal injuries sustained, for loss of or damage to property belonging to Congress participants (or their accompanying persons), either during or as a result of the Congress. Please check the validity of your own travel insurance.


Simultaneous interpretation will be provided at the Congress in English, French and Spanish. German interpretation will be provided if there is sufficient demand.

Headsets will be provided. Plug in the headset provided, and select your channel. Please return the equipment at the end of each day.


The Congress organisers are solely responsible for services linked to the Congress (sessions, social programme, transport for excursions). However, the organisers shall in no event be liable for acts or omissions in the case of injury, damage, loss, accident, delay or irregularity of any kind whatsoever during arrangements organised through contractors or the employees of such contractors in carrying out services.

Hotel, tour and transportation services are subject to the terms and conditions under which they are offered to the public in general.

The Congress organisers reserve the right to make changes where deemed necessary without prior notice to the parties concerned. All disputes are subject to Belgian Law.


Euskalduna has a public car park with 475 parking spaces for vehicles and payment is per hour/fraction. In addition, the Euskalduna car park has a space reserved for parking bicycles free of charge.


The Congress venues are within approximately 20 minutes' walking distance of each other.

Transport will be provided from the Radisson Collection to the Euskalduna on the morning of Monday 03 June, and from the Radisson Collection to the Guggenheim Museum on the evening of Monday 03 June.


Dedicated WiFi is provided for all AMICE Congress delegates. Please check at the Reception & Information desk for details.




Banks are open Monday to Friday from 08:30 to 14:00.
Correos, the public postal company, has several offices in Bilbao. The head office is located in Alameda Urquijo, 19 and is open from Monday to Friday from 8:30 to 20:30 and on Saturdays from 9:30 to 13:00.


The usual times for meals are:

  • Breakfast: 08:00-10:00
  • Lunch: 13:30-15:30
  • Dinner: 20:30-22:30

Spain’s currency is the Euro.


Electrical plugs are European type F (230 volts, 50Hz)


The phone number for all kinds of emergencies, such as urgent medical care, ambulance, police and firefighters is 112.

Bilbao has an extensive healthcare network provided by the Basque Health Service – Osakidetza. Foreign visitors are provided with basic healthcare coverage through the interaction of national health systems or through health insurance.

EU citizens should ensure that your European Health Insurance Card is valid before travelling to Spain. All delegates are advised to make sure that your insurance policy covers you in Europe for medical care.


Complimentary WiFi is provided in the hotel and at the Congress venue, the Euskalduna.

Bilbao has an extensive WiFi network – BILBAO WIFI - which now has over 200 free hotspots. These WiFi areas are both in municipal buildings – civic centres, sports centres, libraries, etc. - and outside and the signal reaches roughly 200 metres.


Shops open Monday to Saturday from 10:00 to 13:30/14:00 and from 16:30 to 20:00. Shopping centres, large department stores and some shops do not close at midday and are open until 21:00. Shops do not open on Sundays.


The time in Bilbao is Central European Time (CET) which is GMT+1 hour, plus 1 hour in summer.


In Spain, unlike other countries, there are no written rules on how to manage tips. The most common customs are to round up to the euro for a drink, or leave change in the case of small bills. In the case of a meal or an alternative service, it is usual to leave 5% of the total bill.


Citizens of the European Union, Iceland, Liechtenstein, Norway and Switzerland only require a passport or national identity document.

For stays of less than three months, a visa in not required for people travelling from: Andorra, Argentina, Australia, Bolivia, Brazil, Brunei, Bulgaria, Canada, Chile, Costa Rica, Croatia, Ecuador, El Salvador, Guatemala, Holy See, Honduras, Israel, Japan, Liechtenstein, Malaysia, Mexico, Monaco, New Zealand, Nicaragua, Panama, Paraguay, Romania, San Marino, Singapore, South Korea, Uruguay, USA, Venezuela and special administrative regions of Macao and Hong Kong in the People's Republic of China.

Citizens of other countries should check with the Spanish Consulates or Embassies in the country of origin.


Bilbao has a humid oceanic climate, with predominantly West winds, that make temperatures milder and favour temperate weather throughout the year. Given its proximity to the sea, the climate is mild and without extreme temperature changes between the seasons: with an average temperature 8ºC in winter and 20ºC in summer. More info on Euskalmet.