Practical info

AMICE Congress

For the Congress


Your personal name badge is your entrance pass to all AMICE Congress sessions and activities. Please remember to wear this badge at all times during the Congress and the social activities to ensure your admission. At the back of your badge is a telephone number that you can call during the Congress in case of emergencies.

Dress code

The dress code will be ‘smart business attire’ throughout the Congress with the exception of the Cocktail Reception which will be business casual and the Gala Dinner where the dress code will be ‘cocktail attire’ (lounge or dinner suit for men and cocktail dress/smart evening attire for ladies).


The Congress organisers cannot accept liability for personal injuries sustained, for loss of or damage to property belonging to Congress participants (or their accompanying persons), either during or as a result of the Congress. Please check the validity of your own travel insurance.


At the Congress simultaneous interpretation will be provided in English and Spanish.  French and/or German interpretation will be provided if there is sufficient demand.


The Congress organisers are solely responsible for services linked to the Congress (sessions, social programme, transport for excursions). However, the organisers shall in no event be liable for acts or omissions in the case of injury, damage, loss, accident, delay or irregularity of any kind whatsoever during arrangements organised through contractors or the employees of such contractors in carrying out services.

Hotel, tour and transportation services are subject to the terms and conditions under which they are offered to the public in general. The Congress organisers reserve the right to make changes where deemed necessary without prior notice to the parties concerned. All disputes are subject to Spanish Law and the courts of Bilbao.

For Bilbao

Banks and Post Offices

Banks are open Monday to Friday from 08:30 to 14:00.

Correos, the public postal company, has several offices in Bilbao.  The head office is located in Alameda Urquijo, 19 and is open Monday to Friday from 8:30 to 20:30 and on Saturdays from 9:30 to 13:00.

Eating out

The usual times for meals are: 

Breakfast: from 8:00 to 10:00.

Lunch: from 13:30 to 15:30.

Dinner: from 20:30 to 22:30.


Spain’s currency is the euro.

Electrical Supply

Spanish electrical plugs are European type F (220 volts, 50Hz).

Health and Emergencies

The phone number for the emergency services, including urgent medical care, ambulance, police and firefighters, is 112. 

Bilbao has an extensive healthcare network provided by the Basque Health Service, Osakidetza. Foreign visitors are provided with basic healthcare coverage through the interaction of national health systems or through health insurance.

EU citizens should ensure that your European Health Insurance Card is valid before travelling to Spain. All delegates are advised to make sure that your insurance policy covers you in Europe for medical care.


The Basque Country has two official languages: Spanish and Basque (called Euskera). Signs on roads, in the airport, official institutions and on streets are in both languages.

Public WIFI

Bilbao has an extensive WiFi network, BILBAO WIFI, which has more than 200 free hotspots around the city. These WiFi areas are in municipal buildings such as civic centres, sports centres and libraries, and outside. 


Shops open Monday to Saturday from 10:00 to 13:30/14:00 and from 16:30 to 20:00. Shopping centres, large department stores and some other shops do not close at lunchtime and are open until 21:00. All shops are closed on Sundays.

Time zone

The time in Bilbao is Central European Time (CET) which is GMT+1 hour, plus 1 hour in summer.


In Spain it is customary to tip for particularly good service. In restaurants, it is usual to tip 5% of the total bill, and in bars and cafés, round up to the nearest euro or leave some small change. 


Bilbao has a humid oceanic climate with predominantly westerly winds that make temperatures milder and without extreme temperature changes between the seasons. In winter, the average temperature is 8ºC, and 20ºC in summer. More info on Euskalmet. 


Citizens of the European Union, Iceland, Liechtenstein, Norway and Switzerland only require a passport or national identity document.

For stays of less than three months, a visa in not required for people travelling from: Andorra, Argentina, Australia, Bolivia, Brazil, Brunei, Bulgaria, Canada, Chile, Costa Rica, Croatia, Ecuador, El Salvador, Guatemala, Holy See, Honduras, Israel, Japan, Liechtenstein, Malaysia, Mexico, Monaco, New Zealand, Nicaragua, Panama, Paraguay, Romania, San Marino, Singapore, South Korea, Uruguay, USA, Venezuela and special administrative regions of Macao and Hong Kong in the People’s Republic of China. 

Citizens of other countries should check with the Spanish Consulates or Embassies in their country of origin.

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